Shipping policy
Thank you for shopping with us. Please review our shipping policy below for details on order processing and delivery.
Order Processing
• All orders are processed and shipped within 3 business days of order confirmation.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• You will receive a confirmation email with tracking details once your order has been shipped.
Delivery Timeline
• Once shipped, your order will be delivered to your doorstep within 5-7 business days, depending on your location.
•Delivery timelines may vary for remote or non-serviceable pin codes.
Shipping Partners
We work with trusted and reliable courier partners to ensure your order reaches you safely and on time. The specific delivery partner assigned to your order will be shared in your shipping confirmation email/SMS along with the tracking number.
Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS to monitor your shipment's progress in real time.
Shipping Charges
•Free shipping available on orders above ₹499 or else ₹119 will be charged for shipping.
Delays
While we strive to meet the stated timelines, delivery may occasionally be delayed due to factors beyond our control, such as weather conditions, courier delays, or unforeseen logistical issues. We appreciate your patience in such cases.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of the expected delivery date at our email alankrixjewellery@gmail.com and we will resolve the issue promptly.
Contact Us
For any questions regarding your shipment, feel free to reach out to us at:
• Email: alankrixjewellery@gmail.com
• Instagram: @alankrix_jewellery